Privacy Policy

This Privacy Policy explains how Khwardn (“we”, “us”, or “our”) collects, uses, and shares information when you use our website, cafe dashboards, and the Khwardn mobile app (package com.ezonecafeiq.app).

Who we are

Khwardn is a cafe entertainment platform used in Iraq and beyond. We help cafes publish digital menus, run live trivia and football prediction events, take table bookings, and send notifications to guests who opt in.

Information we collect

• Account data. Name, email, and authentication identifiers when you sign in with Google, Apple, email, or continue as a guest.
• Location. Approximate or precise location while the app is in use so we can tell whether you are inside a cafe geofence and unlock that cafe’s menu and live events.
• Cafe and event activity. Bookings, game answers, scores, leaderboard results, and notification subscriptions tied to a cafe.
• Device data. Device type, app version, language preference, and push notification tokens.
• Payments. Booking amounts and payment status processed through First Iraqi Bank (FIB). We do not store full card numbers.
• Cafe operator content. Menus, branding, events, advertisements, and contact details uploaded by cafe staff.

How we use information

• Operate the app, website, cafe panel, and admin panel.
• Unlock menus and events when you are inside a cafe zone, and show nearby events when you are outside.
• Run games, calculate scores, and display leaderboards (including on cafe TV screens).
• Process table bookings and related payments.
• Send push notifications you subscribe to for a cafe’s events and promotions.
• Secure accounts, prevent abuse, and improve reliability of the service.

Location

Location is used only to determine whether you are inside a cafe’s defined polygon. We do not sell location data. You can deny or later revoke location permission in your device settings; without it, in-cafe menus and some live features may stay locked.

Sharing

We share information only as needed to run the product:

• Cafe operators see bookings, subscriber notifications, and leaderboard results for their venue.
• Authentication providers (Google, Apple, and our auth infrastructure) receive the data required to sign you in.
• Payment providers (FIB) receive booking amounts and payment references.
• Hosting and database providers that store and serve the platform.

We do not sell your personal information.

Retention

We keep account, booking, and game records for as long as needed to provide the service, meet legal obligations, and resolve disputes. You can delete your mobile account from the profile screen; cafe operators should contact us to remove venue data.

Your choices

• Sign out or delete your account in the app.
• Unsubscribe from a cafe’s push notifications in the cafe profile.
• Control location and notification permissions on your device.

Children

The service is intended for cafe guests and staff. We do not knowingly collect personal information from children under 13. If you believe a child has created an account, contact us and we will delete it.

International processing

Data may be processed on servers outside Iraq when our hosting or authentication providers operate internationally. By using Khwardn you understand that your information may be transferred to those locations.

Changes

We may update this policy as the product changes. The “Last updated” date at the top of this page will change when we do. Continued use of the service after an update means you accept the revised policy.

Contact

Questions about privacy can be sent to [email protected], through the WhatsApp contact on our homepage (khwardn.com), or by asking a participating cafe for the operator’s contact details.